Shipping & Orders
Please note, however, that depending on your order and country, you may be liable for customs fees and/or any other local import taxes upon on receipt of your order. PLANT Apothecary has no influence over how much these might be or any ability to prevent these charges from being assessed—it’s a standard part of international commerce transactions.
For this reason, we cannot accept liability for them. With this in mind, you may wish to locate a retailer selling PLANT Apothecary products closer to you or even in your own country, if there is one. Please refer to our store finder page to see if we’re sold anywhere near you!
Our fulfillment center processes orders quickly, so we might not be able to catch it in time, but we will do our best!
If you would like personalized recommendations and guidance on choosing the best product for your skin, we’re happy to help! Please just shoot us an email at firstname.lastname@example.org and let us know.
If a product arrives damaged, please email us (and include a photo of the damage) within 7 days of receiving the order and we will arrange for a replacement. Unfortunately, we cannot replace products beyond the 7-day period.
Please note: We can only replace products purchased on PLANTapothecary.com. If you bought your PLANT Apothecary product elsewhere, please contact the retailer about your replacement.
This is because organic designation is restricted to ingredients that are grown in accordance to organic guidelines, and non-plant-based products like clay aren’t grown at all (they’re mined). However, all of the plant-based ingredients in these and our other products are certified USDA Organic, and all non-plant-based all ingredients are approved for us in USDA Organic products.