FAQs

Shipping Questions

What Is Your Shipping Method? How Long Before I Receive My Order?

All of our orders from within the United States ship via USPS Priority Mail, usually within 1-2 business days. You will receive a shipping confirmation, with tracking info, once your order has shipped.

Do You Ship Internationally?

Yes, we ship to most countries across the world!

Please note, however, that depending on your order and country, you may be liable for customs fees and/or any other local import taxes upon on receipt of your order. PLANT Apothecary has no influence over how much these might be or any ability to prevent these charges from being assessed—it’s a standard part of international commerce transactions.

For this reason, we cannot accept liability for them. With this in mind, you may wish to locate a retailer selling PLANT Apothecary products closer to you or even in your own country, if there is one. Please refer to our store finder page to see if we’re sold anywhere near you!

I Made A Mistake On My Order. Can I Update Or Cancel It?

Please send us an email at customerservice@plantapothecary.com with your order information as soon as possible if you need to make any changes to your order or if you need to cancel it.

Our fulfillment center processes orders quickly, so we might not be able to catch it in time, but we will do our best!

Can I Return My Order?

At PLANT Apothecary, we want you to be absolutely thrilled about your experience with our products. If you are not satisfied with your purchase, we’ve got you covered! Simply email us at customerservice@plantapothecary.com with your order number and the products you’d like to return or exchange. We’ll provide you with a return label. Send your unopened package back to us and we will refund you in full to your original form of payment. All returns and exchanges must be processed within 30 days of receiving your order.

PLEASE NOTE: Shipping charges are not included in refunds. Also, we can only replace products purchased on PLANTapothecary.com. If you bought your PLANT Apothecary product elsewhere, please contact the retailer about your replacement.

Our Products

Is PLANT Cruelty-Free?

We love our animal friends! PLANT Apothecary does not test any of our products on animals and we do not knowingly purchase ingredients that have been tested on animals. We request that our vendors, chemists, ingredients suppliers, manufacturers and formulators comply with our beliefs.

Are Your Products Certified By PETA?

Yes! Our products proudly display the PETA Cruelty-Free bunny logo. To learn more, please visit PETA’s website here.

Where Can I Buy Your Products In My Area?

You can find the closest retailer near you on our store finder page here. Simply type in your city and state or zip code and you are all set!

Where Are Your Products Made?

We are proud to say that all of our products are made, with love, in the USA!

Are All Of Your Products Organic?

All of our products that can possibly be certified as USDA Organic are indeed certified as such. Products that contain more than a 10% share of a non-plant-based ingredient, such as our MATCHA and NOT A SPOT masks (they are based on premium-grade white china clay, also known as kaolin), cannot be certified as organic.

This is because organic designation is restricted to ingredients that are grown in accordance to organic guidelines, and non-plant-based products like clay aren’t grown at all (they’re mined). However, all of the plant-based ingredients in these and our other products are certified USDA Organic, and all non-plant-based all ingredients are approved for us in USDA Organic products.

My Bodywash Looks Cloudy. What’s Going On Here?

Our body washes are made almost entirely of natural and organic vegetable oils, which as you may know from home use, can get cloudy at cold temperatures. (You may have noticed that olive oil, for example, which is one of the main ingredients, quickly clouds up in the fridge.) But not to worry—this change in appearance is not an indication of spoilage or any other problem, and doesn’t affect the body wash in any other way. We wrote a little more about it here!

Do You Have Any Samples Available?

Unfortunately, we do not offer any product samples at this time. If you’re wondering whether a particular product is right for you, though, please feel free to write to us at customerservice@plantapothecary.com. We’ll be happy to lend a hand!

Other Info

How Can I Carry PLANT Apothecary In My Store?

We'd love to have you as a wholesale partner! Please fill out our Wholesale form for consideration.

Who Can I Contact About Blog And Press Features?

We’re excited to work with you! Please fill out our Press + Media form for consideration.

Do You Offer Any Promotions Or Discount Codes?

If you’re not already, sign up for our newsletter and give us a follow on Instagram! Occasionally we will announce special promotions and sales there. Please note that promos and offers only apply to orders placed on PLANTapothecary.com.